Mr1 Privacy Policy — User Personal Information Protection
This document explains how the mr1 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read this policy in full to understand your rights and our commitment to your privacy. Effective date: 1 January 2026.
Information We Collect
When you register for or use the mr1 platform, we collect several categories of information to ensure the service operates securely and efficiently. The information collected is as follows:
Account Information
Includes your full name, date of birth, email address, mobile number, and registered username. This information is used to verify your identity and allow you to log in to your account securely.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This data is used to optimise your browsing experience and detect suspicious access.
Payment Information
To process transactions in Malaysian Ringgit (MYR), we retain transaction records including deposit amounts, withdrawals, and payment methods used. Bank account numbers and card details are not stored directly — all financial processing is handled through third-party payment providers that comply with industry security standards.
Usage Data
Game activity records, betting history, login and logout times, and interactions with platform features are collected for internal analytics, fraud detection, and service improvement purposes.
How This Information Is Used
Every piece of information collected by mr1 has a clear and legitimate purpose. We do not collect data beyond what is necessary to deliver our services. The primary purposes for using your information are:
- Identity verification and account security — Ensures every account is held by a verified individual aged 18 and above.
- Financial transaction processing — Manages deposits, withdrawals, and financial records in MYR accurately and securely.
- Platform service delivery — Displays games, scoreboards, live betting, and other features based on your account profile.
- Service communications — Sending account-related notifications, active offers, important updates, and customer support responses via email or in-app notifications.
- Fraud prevention — Detecting unusual usage patterns, multiple account activity, or attempts to manipulate the system.
- Platform improvements — Analyses aggregated, anonymised usage data to improve the overall user experience.
Mr1 will not use your personal information for third-party marketing purposes without your explicit consent.
Cookie Usage & Tracking
The mr1 platform uses cookies and similar tracking technologies to enhance the user experience and collect analytics data required for platform operations.
Types of Cookies Used
- Session cookies — Keeps you logged in during an active session without requiring you to re-enter your password each time.
- Preference cookies — Saving preferences such as your display language and interface settings.
- Analytics cookies — Collects anonymised usage data to help us understand how users interact with the platform.
- Security cookies — Used to detect suspicious sessions and protect your account from unauthorised access.
You can manage your cookie preferences through your web browser. However, disabling all cookies may affect certain platform features, including your ability to stay logged in.
Data Storage, Security & Third-Party Sharing
Storage & Security
All mr1 user personal data is stored on servers protected with SSL/TLS encryption. We apply role-based access controls to ensure only authorised personnel can access sensitive user data. Financial transaction data in MYR is retained for the period prescribed by applicable legal and financial regulatory requirements.
While we take reasonable security measures, no system is entirely free from risk. In the event of a data breach affecting your personal information, mr1 will take immediate steps to notify impacted users in accordance with applicable legal obligations.
Third-Party Sharing
Mr1 does not sell or rent users' personal information to any third party for commercial purposes. However, there are limited situations where data may need to be shared:
- Payment providers — Transaction data is shared with recognised FPX providers and local e-wallet services to process payments in MYR.
- Game service providers — Required account information is shared with licensed game providers to ensure a seamless gaming experience.
- Legal requirements — We may be required to disclose information to the relevant authorities where mandated by law or a valid court order.
All third parties working with us are required to uphold data security standards equivalent to mr1's own practices.
User Rights & Policy Amendments
Right to Access
You have the right to request a copy of the personal information we hold about you at any time. Submit your request to our support team via email and it will be processed within a reasonable timeframe.
Right to Correction
If any personal information we hold about you is inaccurate or outdated, you may submit a correction request. Some details, such as your full name and date of birth, may require supporting document verification before changes can be made.
Right to Deletion
You may request the deletion of your account and associated data. Please note that certain data, such as financial transaction records, may need to be retained for a specified period to meet legal requirements, even after your account has been closed.
Privacy Policy Amendments
Mr1 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via platform notifications or their registered account email. Continued use of the platform after any amendments take effect will be considered acceptance of the updated terms. Please check this page periodically.
How to Contact Us
For any enquiries regarding this Privacy Policy, data access or correction requests, or to report a privacy concern, please contact the mr1 support team via email: [email protected]. You may also refer to the FAQ for guidance on account and privacy matters.
Still Have Questions About Your Privacy?
The mr1 support team is on hand to help you with any questions about your personal data, account security, or platform policies.